Refund policy

This Refund Policy explains when items can be returned and how refunds are issued. It works alongside our Returns & Quality Support page.

60-day returns on unopened items

You may return any unopened, unused item in its original sealed packaging within 60 days of delivery for a refund.

Opened or used items

For hygiene and safety reasons, items that have been opened or used cannot be returned or refunded, except where they are faulty.

Faulty, damaged, or incorrect items

If an item arrives damaged, defective, or it is not what you ordered, you are entitled to a replacement or a full refund. Contact us within 14 days of delivery with your order number and photos.

How to request a refund

Email [email protected] with your order number before sending anything back. We respond within 24 hours.

Refund method and timing

Approved refunds are issued to your original payment method, typically within 5 to 7 business days of approval. The time it takes to appear may vary by your bank or provider.

Questions

Contact [email protected] for anything related to returns or refunds.