Customer Help
Our happiness team is always here to assist.
Orders and Shipping
Some styles (new versions) of canvas bags contain cup buckles, see product details
We offer worldwide shipping services, which may vary by country. Please refer to our shipping information for more details.
All international orders have tracking services. Some international orders have tracking services depending on the country of shipment. We rarely have problems with lost orders.
We ship packages quickly by air freight to minimize your waiting time
Can you customize a bag with a different print/size?
We can accept custom orders, but only accept bulk customization. You need to provide the design of the bag, size details, fabric requirements, etc., and the minimum order quantity is 50 bags. You can get support by contacting casualruby@gamil.com
Currently, the canvas bags in the casualruby series are all in the same size, 36*36*10cm
No problem
Returns and Exchanges
Please visit our returns page and fill out a return request.
We only accept returns on new, unused items. Bags will show signs of wear as soon as they are carried and taken off, so this item is not for resale.
Company Info
Company：Hongkong xiaolai Technology Limited
Adress:No.2,21st Floor,Hopewell Commercial Buliding,38 Bi Street,Yau Ma Tei,Kowloon,Hong Kong
Mail①:xiaolai9888@gmail.com
Mail②：casualruby@gmail.com
WhatsApp:+852 95054851
Phone：Phone support is not available at this time. Please contact us via our contact form below, or by email