This is why we give you the option to return the product within 30 days after arrival for any reason within the European Union.❤️ (We are not able to process returns or exchanges yet from the US, but hopefully soon!)
- The item must be in its original packaging.
- Please reach out to us and we will help you through the process! You can write us at casualruby@gmail.com
- The item must be unused and in original condition (without any stains like makeup etc.)
- The customer will have to pay for the return expenses.
We also offer partial or full refunds on late packages:
- 30% refund on packages that are 7 working days late.
- 100% full refund on packages that are 10 working days late.
In the unlikely event that you receive a damaged product, please reach out to us as soon as possible at casualruby@gmail.com. We will sort you out with a full refund.*
*Please contact us within 7 days at your earliest convenience with a video of the damaged/defective product and we will fully refund you right away!